Refund policy
Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition as when you received it – unused, with any tags attached, and in its original packaging. Please also include your receipt or proof of purchase.
To request a return, please contact us at info@cornflowerlane.com. If your return is accepted, we will provide you with the return address.
Please note that customers are responsible for the cost of returning items to us. We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.
Items returned without first requesting a return will not be accepted.
If you have any questions about returning an item, please contact us at info@cornflowerlane.com.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is faulty, damaged, or you have received the wrong item, please contact us immediately so we can assess the issue and put things right.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalised products
- Perishable goods (such as food or flowers)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids or gases
- Sale items
- Gift cards
If you are unsure whether your item is eligible for a return, please get in touch before sending it back.
Exchanges
If you would like to exchange an item, the quickest option is to return it for a refund (if eligible) and place a new order.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow time for your bank or card provider to process the refund.
Unless required by law, refunds do not include the original delivery charge. The cost of returning the item is also the responsibility of the customer.